1+ day, 14+ hour ago   (487+ words) Long before a customer speaks with a human representative, AI may already be shaping parts of their experience with a brand. As AI becomes more deeply embedded in digital customer journeys, automated systems can interpret signals, make recommendations and influence…...

1+ day, 7+ hour ago   (446+ words) Dan Higgins is the Chief Product Officer at Quantexa. ​For CDOs and CDAOs, the accountability gap is widening. Fraud losses, compliance failures, ballooning investigation costs, slower customer onboarding, inconsistent customer experience and missed upsell opportunities are outcomes landing at your…...

1+ day, 10+ hour ago   (692+ words) Jason Z. Rose, CEO of Clearsense. With 30 years in healthcare IT, I’ve seen how our industry traditionally defines innovation. Most of the attention, funding and executive energy go toward implementation, whether it’s launching a new platform, completing an electronic health record…...

1+ day, 10+ hour ago   (715+ words) Joseph Ours leads the AI Strategy Practice at Centric Consulting. Researchers found something that should worry anyone deploying AI agents in production. They studied agents designed to learn from their mistakes by writing themselves a note after a failed attempt…...

1+ day, 10+ hour ago   (504+ words) Antoni Kozelski, founder of Vstorm, an agentic AI company that helps companies ethically implement agentic AI and transform their business. MIT’s Project NANDA found that 95% of generative AI pilots deliver no measurable impact on the profit and loss statement. However,…...

1+ day, 10+ hour ago   (297+ words) Cofounder of InList.com, a premier app for attending exclusive international events, and cofounder/owner of software company Syragon. Usage data doesn’t have that blind spot—it shows you what’s actually happening regardless of who speaks up. Here’s what changes…...

2+ day, 9+ hour ago   (348+ words) Seemant Sehgal is Founder & CEO of BreachLock Inc., a leader in Continuous Attack Surface Discovery & Penetration Testing as a Service. The complexity of the attacks has stayed relatively stable, but the expertise required to launch one has dwindled. Security has…...

2+ day, 9+ hour ago   (409+ words) Stoyan Mitov is the CEO of Dreamix, a custom software development company helping tech leaders increase capacity without giving up quality. Ask any technology leader whether it makes sense to build an AI capability once and reuse it across every…...

2+ day, 10+ hour ago   (684+ words) Farooque Munshi, Partner at EY. Leads Data/AI for Advanced Manufacturing across the Americas. Focused on turning AI ambition into outcomes. Ask a chief data officer (CDO) to describe the company’s AI estate, and you’ll likely get the usual inventory....

2+ day, 11+ hour ago   (620+ words) Moving between apps, devices and digital workflows has become a routine part of how people work and interact online. But each transition can require users to reorient themselves, repeat tasks or make another small decision, creating cognitive strain that can…...